Refund and Returns Policy for BryloBanking

Effective Date: October 24, 2024

At BryloBanking, customer satisfaction is our top priority. We strive to ensure that every birthday cake is delivered fresh and as expected. However, if you’re not entirely satisfied with your purchase, we’re here to help.

1. Returns

Since our products are perishable goods, we do not accept returns. However, if there is an issue with your order, such as receiving the wrong product or a damaged item, please contact us immediately to resolve the issue.

2. Refunds

We offer refunds in the following circumstances:

  • Incorrect or Damaged Orders: If you receive the wrong cake or your cake arrives damaged, please notify us within [X] hours of receiving your order. We may ask for a photo of the damaged or incorrect item to assess the situation. Once verified, we will offer a replacement or full refund.

  • Cancellation Policy: Orders may be canceled for a full refund if the cancellation is made at least [X] hours before the scheduled delivery date. Cancellations made after this time may not be eligible for a refund, as the order may already be in production.

  • Late or Missing Delivery: If your cake does not arrive on the agreed delivery date due to an issue on our part, you may be eligible for a refund or redelivery. Please contact us immediately in such cases.

3. Non-Refundable Situations

We do not offer refunds or exchanges in the following situations:

  • Change of Mind: Due to the nature of our products, we cannot offer refunds for orders where customers simply change their minds after delivery.
  • Late Cancellations: If you cancel your order within [X] hours of the delivery time or after the cake has already been made, we are unable to provide a refund.
  • Incorrect Delivery Information: If the delivery address provided is incorrect or incomplete, and as a result, the order cannot be delivered, we cannot provide a refund. Please ensure that you provide accurate delivery information at the time of placing the order.

4. How to Request a Refund

If you believe you are eligible for a refund based on the circumstances above, please follow these steps:

  1. Contact Us: Reach out to us at [Insert Contact Email] or call us at [Insert Phone Number] within [X] hours of receiving your order. Include your order number, the reason for the refund request, and any supporting evidence (e.g., photos of the damaged product).
  2. Review Process: We will review your request and respond within [X] business days. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
  3. Refund Timeframe: Depending on your payment method, it may take [X] business days for the refund to appear in your account.

5. Contact Us

For any questions regarding our Refund and Returns Policy, please contact us at:

BryloBanking

Address: 4666 Scott Street, Poughkeepsie, New York, United States 

Phone: 845-487-8588 

Email: info@ brylobanking.com